When Will You Ship My Items?
All items are subject to a handling period before being dispatched.
We aim to dispatch most of the orders within 5-7 business days of payment. We will notify you by email as soon as your items have been shipped.
SHIPPING DISCLAIMER -DinasTrends is not responsible for lost, stolen or damaged packages. If packages are marked as delivered but "not received" are the responsibility of you and your local post office. Please contact your local Post office for these rare instances. Delayed scanning by postal services such as Royal Mail etc is out of our control once the packages leave our premises. DinasTrends will be happy to provide any assistance necessary .
WHEN WILL I RECEIVE MY ITEM(S)
Tote Bags and Clutches will be received within 1-3 weeks of your order date. For international delivery this may be longer.
Zulu Beads and Kiondo/Sisal bags will be received within 2-4 weeks of your order date. International deliveries may take longer. Depending on stock availability items may be received earlier or later but this will be communicated thoroughly.
For giveaway items please allow 2-4 weeks.
WHERE ARE MY ITEMS COMING FROM
All the bags- Tote bags and Clutches are handcrafted and made in the UK by Dina and shipped from the UK.
Zulu bead Collection is hand made in South Africa and the Kiondo/Sisal bags are hand made in Kenya for DinasTrends and shipped from the UK where DinasTrends is based.
HOW TO TRACK MY ORDER
Head over to our "Track Your Order" page and enter your order number and email. This will allow you to see all the information regarding your order details.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you have specified combined shipping. Please have this in mind when receiving deliveries.
If you have any other questions we are more than happy to answer them, and help in any way we can. Please contact us via email;
visit our our contact page
If you wish to exchange or return any item please return it to the address below :
Within 30 days of your package delivery to your destination.
Please be aware that customers will have to cover their own shipping costs.
Please see our additional information on our refund policy